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Frequently Asked Questions

Billing

There are three ways to find out if Pentus Health accepts your insurance:

  1. Look for your insurance provider below.
  2. A scheduler can check if your insurance is accepted when you call to schedule your visit.
  3. Ask your insurance company if it has a contract with Pentus Health.

Please inform Pentus Health of any secondary or supplemental insurance that you have.

Below is a list of commonly accepted insurance companies.

  1. AvMed
  2. Humana
  3. Oscar Health
  4. Magellan Health
  5. Cigna
  6. Florida Blue (Blue Cross Blue Shield)
  7. United Healthcare of Florida
  8. Ambetter from Sunshine State Health
  9. WellCare Health Plans
  10. Aetna

If you do not have health insurance or cannot pay the fee, you can still get services. Health insurance and billing practices vary by clinic type and may depend on the patient’s age, family size and income.

If you have questions about your bill, you can speak to a Customer Service representative by calling (844) 9PE-NTUS or 844-973-6887 (Monday – Friday; 8 a.m. – 5 p.m. EST),

If you have questions about financial assistance, you can speak to a Patient Financial Advocate by calling:

  1. (844) 9PE-NTUS or 844-973-6887 (Monday – Friday; 8 a.m. – 5 p.m. EST).
  2. By emailing Customer Service via the Contact Us Page.
  3. Schedule a call back.

The time it takes to receive a bill varies depending on your insurance company. Your insurance determines whether or not you are financially responsible for a portion of services based on your deductible and coverage. You should receive an Explanation of Benefits from your insurance company informing you of claims submitted, how much is being covered by the insurance company, and how much you will owe. Once your insurance company has processed the information, you will receive a bill.

To help ensure a smooth billing process, we encourage you to take these steps before your visit at Pentus Health:

  1. Confirm that your insurance is accepted at Pentus Health or call your insurance company to find out if it has a contract with Pentus Health.
  2. Check your insurance plan to find out what is and isn’t covered and whether or not your service requires authorization.
  3. Confirm the copay amount for your visit, as well as any unmet deductible amount.
  4. Be aware of your coinsurance and out-of-pocket maximum.
  5. Update your coordination of benefits with your insurance plan.
  6. If you do not have insurance, review our financial assistance programs.

Itemized statements can be requested in 2 ways:

  • You can speak to a Customer Service representative by calling (844) 9PE-NTUS or 844-973-6887 (Monday – Friday; 8 a.m. – 5 p.m. EST),
  • By emailing Customer Service via the Contact Us Page.

If you send health information to Pentus Health via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.

Diagnostics & Testing

We encourage you to pre-schedule your lab appointment in advance. This reduces your wait time — and helps you stay safe since scheduled appointments help with social distancing.

If you’re a current patient with an order from your Pentus Health provider, call your provider’s office to set up your lab appointment.

Please note: Walk-ins are still accepted. But you might experience long wait times, depending on location and time of day.

Yes. If your provider has placed an order for blood work or lab testing, you may use any of our conveniently located Pentus Health Laboratory Service locations.

General Questions:

In special circumstances we can accommodate one visitor in some of our patient rooms. To make such arrangements, please speak with the patient’s admitting physician prior to hospitalization.

Pentus Health offers open visiting hours. Please review our visitor information for more specific information.